Customer expectations aren’t right or wrong, good or bad, or high or low. They just ARE. Service and satisfaction are in the eye of the beholder, and the beholder sets the expectations.
- The importance of attitudes
- The difference between personal and professional behavior
- Conflict resolution in customer service
- How active an effective listening play a key role
- Responsiveness, the importance of timing and walking in respect
- Manage customer and client expectations
- Serving internal and external customers